What is the first step in the Lean initiatives sequence?

The first step in the Lean initiatives sequence is identifying value. This step is crucial because it sets the foundation for all subsequent activities in the Lean process. Understanding what constitutes value from the customer's perspective allows organizations to focus their efforts on delivering the products and services that truly meet customer needs.

Identifying value involves analyzing what features or functions of a product or service are most important to the customer and determining how these align with the business model. By establishing a clear definition of value, teams can effectively differentiate between activities that add value and those that do not.

Once value has been identified, organizations can then proceed to map the value stream, create flow, and establish pull — all of which are sequential steps that work to optimize processes and eliminate waste. This logical flow underscores the importance of starting with a clear understanding of customer value before making any operational changes.